Where can I find the assembly instructions?

You can find all our instructions here . Then select the product you have purchased to receive the corresponding assembly instructions.

Which fitness devices are compatible with Kinomap?

All Skandika fitness equipment that is compatible with Kinomap can be found here .

How can I place an order?

Select Outdoor, Fitness or one of the subcategories. Here you can use filters to customise your selection and take a closer look at a product via View item. Then click on Add to basket to add the desired item to your shopping basket. Finally, go to the checkout and follow the instructions in the checkout.

Which payment methods does Skandika accept?

You can find an overview of all payment and shipping methods here .

Is it safe to shop on skandika.com?

All data on our website is protected by SSL encryption. This means that your personal data and payment information are protected at all times, even when shopping.

Can I change or cancel my order after I have placed it?

If you wish to change your order, please contact our customer support via the contact form .

How can I track my order?

After you have placed your order, you will receive a confirmation email. As soon as the order has been received in our system at Skandika, you will receive another email with a tracking number. If you have not received an email with the tracking number, please refresh your mailbox and check your spam folder. If you have not received an email after 48 hours, please contact our customer support .

What is the return policy for a purchase from Skandika?

You can find all information about the right of cancellation here .

Does Skandika ship internationally?

You can find an overview of all shipping methods including all countries here .

How can I contact customer support?

You can easily contact our customer support via our contact form .

Can I change my delivery address after placing an order?

If you have accidentally entered an incorrect delivery address, please contact our customer support via the contact form .

Where can I find information about the Skandika Training Data app?

You can find information about our fitness app here .

What should I do if I receive a damaged or defective item?

If your product is damaged or parts are missing, please contact our customer support .

Where can I get spare parts?

Our expert service team will be happy to help you and provide you with the right spare parts as quickly as possible. To the contact form .

My product is damaged, where can I get help to repair or replace it?

If your product is no longer fully functional, please contact our customer support . Even outside the warranty period, we will do our best to offer you a quick and uncomplicated solution with expert advice.

Where can I buy Skandika products?

You can buy Skandika products at shop.skandika.com as well as on various marketplaces.

Where can I find suitable fitness exercises & training plans for my fitness equipment?

Looking for inspiration and training tips? We have fitness exercises and training plans for every fitness level and training goal.

Are there any special offers or discounts?

You can find current promotions and discounts on our homepage, either in the banner or in the navigation bar. Further promotions may be shown on our social media channels.

How can I sign up for the newsletter to be informed about new products and special offers?

You can simply sign up for our newsletter here and you will always receive all the important information about our products and special offers.

How can I unsubscribe from newsletters or e-mail advertising?

You can change your newsletter selection here.

Is there a guarantee for Skandika products?

All our products are guaranteed for up to 3 years.

How can I become an affiliate or partner to promote Skandika's fitness and outdoor products?

We are delighted that you would like to advertise our products! To become a Skandika advertising partner, please contact our marketing team at Press . We look forward to working with you.

FAQ - Skandika Shop

FAQ